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FAQ
FREQUENTLY ASKED QUESTIONS
To give you the best experience with the donkeys and to adhere to our maximum capacity numbers. Unfortunately, additional guests are not able to join the experience without a ticket.
CAN FRIENDS & FAMILY WATCH ?
Unfortunately, the donkeys are a bit nervous around dogs, so ask that you don't bring your dogs with you.
CAN I BRING MY DOG ?
Yes, we have an easy access 'portaloo' that is available for all experience visitors.
DO YOU HAVE TOILETS ?
THE SHORT WALK goes around our front field & up to the Hilltop House, roughly half a mile.
THE LONG WALK goes further along the track, for approximately a mile. From the top you will be able to take in the breathe taking view across the Clwydian Range and Loggerheads. We recommend a medium fitness level for this walk.
HOW LONG ARE THE WALKS ?
Yes, we can offer a variety of packages for private group bookings. This can range from team building days, to staff away days, to birthday parties, and more bespoke packages. Drop us an email to get a personalised quote.
DO YOU TAKE GROUP BOOKINGS ?
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Please arrive no more than 5 minutes before your experience begins.
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Your guide will be there to meet you, by the welcome hut.
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Late arrivals cannot be refunded or rescheduled.
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Unfortunately we can't guarantee the weather, so bring wellies/ walking boots/ sturdy footwear and a suitable coat. Please be advised that sandals/flip flop style footwear is not permitted.
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I'VE BOOKED, WHAT DO I NEED TO KNOW?
Our meet-and-greet experience is wheelchair accessible. Unfortunately, the walks are not wheelchair accessible.
ACCESSIBILITY ?
Cancellations must be made at least 48 hours before the booking date. Cancellations made within 48 hours will not be refunded.
Moel Famau Donkeys reserves the right to cancel and reschedule experiences up to 4 hours before the start time due to adverse weather conditions.
